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Our People

Let's face it, technology is a business tool that can help everyone be more efficient & productive. But when it doesn't work, or you need IT to be better, you need people who are experts in providing you the best advice and support.

Our team are a friendly, caring and professional group of people.

Get to know our team below...

Tony McDonald

CEO

 

005.jpgI’m Tony, CEO at McDonalds IT. I provide leadership and direction for our business to ensure all of our team meets our customers expectations. I oversee daily operations too, and make sure that everything runs smoothly so that our customers receive the best solutions & service. I take customer satisfaction very seriously and visit customers to find out how well we are doing, and if we can improve. Taking time out to talk to our customers over a coffee is vital to cementing the relationship, and to create an environment where we can be approached freely. This also applies to our own staff members and I think this is one area that sets McDonalds IT apart from the others.

I started McDonalds IT for two reasons; firstly, to embrace and deliver the ever-growing cloud computing technology, and secondly, to treat small / medium businesses with the attention and respect they deserve in terms of IT. Many of the larger IT firms neglect the IT needs of smaller businesses because it’s not profitable. It was time to change all of that. In 2012 I was contacted by IDC (International Data Corporation) with results of a recent service survey. Apparently, McDonalds IT was 6th on the chart results - above Fujitsu. Of course, I thought this was some sort of joke, but 6 months later a colleague of mine gave me the chart.  I was surprised, but also proud of the work I had put in to raise the profile of my brand.

Our largest customer is Red Cross New Zealand. We are a loyalty partner and regularly donate to them via discounted pricing, because we recognise and respect the work they do here locally, and internationally.

In my spare time, I like to play & write music and also write music reviews for music.net.nz. As you can see, if I’m not busy, I’m not living. I have been married for 25 years, have two children and live in Wellington. To ensure that our business was profitable and could survive the downturn in the economy, I make certain that our business grew organically.

Thanks for taking the time to visit our website. I look forward to working with you! My mission is to make certain that IT has a positive impact in enabling your business to be more productive & efficient, and ultimately assist in your growth and success!

Andrea McDonald

Service Delivery Manager


015.jpgI'm Andrea - SDM, Accounts, Invoices, HR and anything that isn’t technical at McDonalds IT. I'm here to make sure that your contracts and paperwork are in order, your invoices are accurate, and any non-technical issues are sorted out quickly.

Before coming to McDonalds IT, I managed a primary school library, doing everything from managing the budget, ordering stock, processing stock and creating displays, to tying shoelaces and wiping noses!

When the opportunity came up to work with McDonalds IT, I decided to come on board and join the team. What really attracted me to McDonalds IT was being part of a team that genuinely loves to help customers provide cost effective solutions and solve problems.

I'm an active type of person. In my spare time I love to cook, listen to music, and our ongoing house renovations keep me occupied. I also keep busy with my husband Tony, two teenage children, two dogs and cat.

I look forward to working with you to help make your IT experience seamless and pain free.

John Weaver

General Manager


John2.pngI’m John, General Manager at McDonalds IT.

I handle the Sales, Services and Project delivery aspects of the business as well as building and growing our key strategic partnerships. I engage in collaborative efforts with vendors, partners and customers, enforce the McDonalds IT business values and quality standards along with overseeing daily operations to ensure our customers receive the best solutions & service. I also head up the Security Practice at McDonalds IT and get involved in the business on the technical side, providing mentoring and training for all our staff. I often have a hand in our projects while providing the teams with an escalation point for any assistance they require, technical or otherwise.

I started my IT career programming semi-conductors before starting my own business running competitive LAN gaming events. From there I moved into the games industry before coming to New Zealand in 2003. I have worked in a wide range of industry sectors, from the Entertainment industry (Games, Movies), Agribusiness, Technology and semi-conductor to web-based, finance, banking, insurance, Bio-Security, Government, floristry, accounting, healthcare and many more.

When the opportunity arose for me to work with McDonalds IT, I jumped at the chance as the organization is so dedicated to providing fantastic services to customers and really making a big difference to businesses through technology. The opportunity to be part of the growth, of such an exciting organization with a fantastic, dedicated team of guys was too good to miss.

I spend my spare time studying to improve my languages other than English, reading up on the latest technology trends and playing video games. I always have a number of projects on the go from building my own keyboard and contributing to open source projects to working out new methods of hacking a (my) car and looking for techniques that could be used to compromise or exploit IoT devices. When I get myself away from the computer, I enjoy getting out into the world on my motorcycle and training Muay Thai and BJJ.

I appreciate you spending the time reading through the profiles on our website, and learning a bit more about what McDonalds IT is all about. We truly are able to assist you with anything you need – never hesitate to get in touch with us, there is no request too small for us to assist, or too big to handle, whatever the problem, whatever the need, you are better off with McDonalds IT looking after your Technology Solutions.

Lucy Palmer

PA to GM/ Office Manager

 

Lucy_clearcut.pngHi, Im Lucy the PA/Office Manager 

My role within McDonalds IT is to enable others and allow them to carry out their roles smoothly and effectively. If you are a customer you will see me regularly at our regular catchups, if you aren't a customer I hope to meet you soon and convince you to come on board.

I am a happy and willing member of team and will help in any situation to get the job done.

Before my role at McDonalds IT I worked overseas, where my great customer service skills were used to great effect for several companies. 

I believe I work well under pressure and I also love a challenge. Outside of work I enjoy travelling, relaxing with family and friends, and of course going shopping.

I look forward to meeting you soon.


David Turley

Senior Consultant


DaveFullSizeRender.jpg

I'm David - Senior Consultant at McDonalds IT. I'm here to work in partnership with our clients, advising them how to use information technology in order to meet their business objectives and overcome problems. I work to improve the structure and efficiency of IT systems in various organisations.

Before coming to McDonalds IT, I was an IT Support Engineer in the UK for transport giant Stagecoach UK Bus and sister company Scottish Citylink Coaches. My role was to maintain and manage their corporate IT infrastructure and network while diagnosing hardware and software faults and solve technical and application problems. My time in this role provided me with a proven ability to administer, configure and maintain a wide range of Microsoft based information systems. During this time, I enjoyed using my own initiative for problem solving tasks while having the flexibility of working well as part of a team and familiarising myself with various infrastructure platforms.

When the opportunity came up to work with McDonalds IT, I decided to come on board and join the team. What really attracted me to McDonalds IT was the variety of technologies I would be exposed to and the customer service values that were firmly established in the business. As a growing business the chance to have more meaningful interactions and personal engagement with clients and customers without having to deal with corporate bureaucracy greatly appealed to me. I also believe the smaller business is a more diverse, sustainable and innovative environment and allows for speedy adaptability to changing business markets and customer requirements.

I'm a friendly and composed type of person. In my spare time I am a keen footballer, golfer, cyclist and love getting out and trekking or camping through the beautiful New Zealand landscape. I also keep busy at home building my music vinyl collection, growing my veggie and herb garden and hanging out with my girlfriend and close friends.

I look forward to working with you and using my sixteen year industry experience to analyse your business needs and requirements and provide a solution that is right for you.

Mike Ridgway

Support Engineer

 

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I’m Mike – Support Engineer at McDonald’s IT. I provide support to our clients in the form of troubleshooting, guidance and delivering solutions.

Before coming to McDonald’s IT, I’ve provided IT support to McDonald’s restaurants in Australasia & the Pacific Islands along with Meridian Energy. I have also contracted out to the Ministry of Foreign Affairs and the Ministry of Justice. This has given me a range of experience in different environments with various requirements and challenges.

What attracted me to McDonald’s IT was being given the exposure to many different technologies, and having the flexibility to get hands on with bit of everything in the IT sphere including Servers, Cloud Storage, Networking, Desktop Support and Service Desk as the job requires. I also enjoy working in a small but effective team who know how to get the job done and enjoy a good laugh (and the odd beer). 

Technology is as much a hobby for me as it is an occupation. When I’m not working I enjoy taking apart computers, researching the components that go inside them, and video gaming. My other interests include exploring obscure synthesizer music, writing, cultivating plants & trees, contemplating the human condition and coaching professional athletes from my living room.

I look forward to working with you to streamline your IT needs and providing you with excellent, painless customer service.

Shay Matheson

Support Engineer

 

Shay.png

I’m Shay - Support Engineer at McDonalds IT. I’m here to provide the resources needed for
our clients in the way of support, guidance and knowledge.

Before I joined the team at McDonalds IT, I was a Support Technician for Academic Colleges Group and their educational services such as Yoobee School of Design and New Zealand Careers College. In addition, I've also worked for over 10 years at Brother International (NZ) Limted with a mix of being part of the ICT Department and the Helpdesk as the Seninor Technical Advisor. Having to provide support for both staff, students and customers throughout the years has given me many useful skills. These skills I feel will benefit what is required for the quality support at MCDIT offered to all clients.

What first attracted me to the awesome people of McDonalds IT was their focus and dedication to the clients and their needs. With them, no task is too small and everyone enjoys a new challenge. This was a team I wanted to be a part of so here I am.

Having both a personal and professional enjoyment in helping people has always given me the focus to strive to get any job done to an excellent standard. With this in mind, I look forward to being able to provide you with great support and the IT solutions you deserve.

Rory McDonald

Support Engineer


Rory.pngI'm Rory - Support Engineer at McDonalds IT. 

I provide the support and service that our customers need for all the various type's of issues 
they come in to contact with on a day to day basis and my personal favourite is troubleshooting.

Before I began working at McDonalds IT, my everyday life was surrounded by digital technologies, whether it be for school or fun.
In my spare time, I enjoy making music and playing gigs on the weekends. I also take the spare time I have away from fixing computers to playing on them instead.

I was very excited to join the McDonalds IT team for a couple of reasons. The first being the chance to expand my knowledge on all computer related technologies and learn as much as I possibly can.
My second reason is my enjoyment of troubleshooting and helping the needs of others. As a frequent technology consumer, I know how frustrating it can be to figure out some of the issues and I am there to fix the problem and also help you learn as well. 

Computer based work has always intrigued me and when the opportunity arose to gain a more professional skill set for a lifelong hobby, I jumped at the opportunity.

More team profiles to come...

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