AUCKLAND: 09 973 5323
WELLINGTON: 04 974 9051

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Support Matrix Summary

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The below table outlines what kind of support we perform under managed services on a daily, weekly and monthly basis.

LOB Applications

Email Client, Internet Browser, MS Office, CRM, ERP, Accounting, Payroll, DTP, Design..

Break-Fix

Monitoring 

Maintenance

Management 

Daily Fixes

-Printing issues

-Saving issues

-Access issues

-Opening issues

-Application issues

 

Weekly Checks

-Application patching

-System logs

Monthly Maintenance

-Application Patching

-Clean up System logs

-Clean up temp files

-File Management

 

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

-System capacity & performance

-System updates

Every 12 Months

-Architectural Design / Review

 

System Software

Anti-Virus, Anti-Malware, Adobe Flash & Reader, Java..

Break-Fix

Monitoring 

Maintenance

Management 

Daily Fixes

-Virus issues

-Malware issues

-Adobe Flash & Reader issues

-Java issues

Weekly Checks

-Software upgrades

-System logs

Monthly Maintenance

-Software upgrades

-Clean up System logs

-Clean up temp files

-File Management

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

-System capacity & performance

-System updates

Every 12 Months

-Architectural Design / Review

 

System Backup

Daily, Weekly, Monthly backup, Backup media..

Break-Fix

Monitoring 

Maintenance

Management 

Daily Fixes

-Backup issues

-Media issues

Weekly Checks

-Software updates

-Backup logs

Monthly Maintenance

-Software updates

-Clean up backup logs

Every 6 Months

-Test restores

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

-Backup capacity & performance

System updates

Every 12 Months

-Architectural Design / Review

 

User Systems

Workstations, Desktops, Tablets, Laptops, Thin Clients, UPS..

Break-Fix

Monitoring 

Maintenance

Management 

Daily Fixes

-Hardware issues

-OS issues

-Capacity issues

-Performance issues

-Network issues

Weekly Checks

-OS patching

-Software & Firmware upgrades

-System logs

-CPU, RAM, HDD, RAID, Network, UPS utilization.

Monthly Maintenance

-OS patching

-Software upgrades

-Clean up System logs

-Clean up temp files

-File management

-Defrag

-UPS load test

Every 6 Months

-Firmware upgrades

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

-System capacity & performance

-System updates

Every 12 Months

-Architectural Design / Review

 

Server Systems

File Servers, Mail Servers, Terminal Servers, Backup Servers, VOIP Phone Server, UPS..

Break-Fix

Monitoring 

Maintenance

Management

Daily Fixes

-Hardware issues

-OS issues

-Capacity issues

-Performance issues

-Network issues

Weekly Checks

-OS patching

-Software & Firmware upgrades

-System logs

-CPU, RAM, HDD, RAID, Network, UPS utilization.

Monthly Maintenance

-OS patching

-Software upgrades

-Clean up System logs

-Clean up temp files

-File management

-Defrag

-UPS load test

Every 6 Months

-Firmware upgrades

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

-System capacity & performance

-System updates

Every 12 Months

-Architectural Design / Review

 

Communications

Internet, Remote Access, Smartphone, VOIP Phone, VPN, Wireless, Switch, Firewall, Router, UPS..

Break-Fix

Monitoring 

Maintenance

Management

Daily Fixes

-Hardware issues

-OS issues

-Capacity issues

-Performance issues

-Network issues

Weekly Checks

-Software & Firmware upgrades

-System logs

-CPU, RAM, HDD, RAID, Network, UPS utilization.

Monthly Maintenance

-Software upgrades

-Clean up System logs

-UPS load test

Every 6 Months

-Security Penetration Testing

-Firmware upgrades

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & SSL & DNS renewals,

-System capacity & performance

-System updates

Every 12 Months

-Architectural Design / Review

 

Peripherals

Printers, Photocopiers, Scanners, Storage..

Break-Fix

Monitoring 

Maintenance

Management 

Daily Fixes

-Hardware issues

-OS issues

-Capacity issues

-Performance issues

-Network issues

Weekly Checks

-Software & Firmware upgrades

-System logs

-CPU, RAM, HDD, RAID, Network, UPS utilization.

Monthly Maintenance

-Software & Firmware upgrades

-Clean up System logs

Every 6 Months

-Firmware upgrades

Monthly / Bi-Monthly

Discuss & Review

-Service tickets & projects

-Software licenses & renewals

Every 12 Months

-Architectural Design / Review

Need more info? Talk to us!

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If you're interested in any of the plans, we'd love to hear from you. For a no obligation free consultation simply give us a call on 09 973 5323 for Auckland or 04 974 9051 for Wellington or fill out the form on the right and we'll be in touch!

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Proud Supporters Of

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