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IT as a Service

Would you like to forget all about your IT infrastructure and all the services that go with it, safe in the knowledge it is being looked after by professionals and concentrate solely on running your business? Then perhaps IT as a Service (ITaaS) is the solution for you.

Did you know, the average business has an average of 10-12 vendors, often leading to frustration and confusion for business owners, not to mention those excessive on-hold times?!

McDonalds IT takes all this pain away, provides a single point of contact and full problem ownership so our customers can make one phone call, send one email, or make one service request and we will work with all the vendors involved to ensure a speedy and satisfactory outcome.

This goes beyond simply liaising with vendors to solve problems, due to our unique positioning within the market, we are not beholden or locked in to any technology, provider, supplier or solution, so we are able to work hard on our customer’s behalf to make sure that not only are they are getting the best equipment, solutions or services at the best price, but they are also getting something that truly fits their requirements and works for their business needs.

This approach saves time and money, as part of our single point of contact solution our engineers can also determine temporary solutions that allow our clients to continue working on their business while they wait for a full satisfactory outcome.

We deal directly with all technology vendors as your advocate, including Internet Service Providers, hardware vendors such as printer and Voice over IP suppliers, software and licensing, third party cloud services and telecommunication providers.

We provide IT induction training to help new staff hit the ground running, standard hardware builds to keep your environment easier to manage, ongoing security and best practice advice for existing staff members with documented IT processes. All this while keeping up with the latest changing technologies and providing architectural road maps that will benefit your business model. Any security concerns or doubts are addressed by our expert engineers ensuring your environment is protected from the latest threats and malicious attacks.

With a nationwide, incredibly varied customer base throughout every market vertical and business segment imaginable, we have implemented IT foundations for growing businesses throughout New Zealand and continue to do so. From start-ups to enterprise level we have been exposed to numerous technical solutions and through this unique exposure our experience has grown and our knowledge expanded.

With minimal upfront IT investment, regular, predictable expenses and financial transparency more small to medium size businesses are choosing ITaaS. Continuous monitoring of services, preventative maintenance, regular software upgrades and patching from technical experts will ensure your environment is secure and your IT invisible, leaving you to concentrate on growing your business.

If you would like more information on the ITaaS business model, get in touch with MCDIT and we will help you with your technology road map for the future.

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